Arcadecity stood out with an easy to use website, various size/colour/customisation options and a live chat which seemed to be permanently available for questions which were answered quickly and with detail and care. No outsourced customer service here, Alex was to hand.

We decided to buy and went for a well specced machine, firing off a few more questions to Alex before finally ordering just before the Christmas shut down. Whilst we waited the 3-4 weeks (bearing in mind the machine was made to order and there was the festive season included in this timescale) Alex sent us some pictures/videos of the build and it was nice to see what happens behind the scenes.

The machine arrived and looked spectacular, a quality product. The graphics we chose (Gauntlet) were vibrant and the lighting also looked fantastic. The whole lights/sounds/joystick experience really elevates the games compared to playing on a console.

We did have a couple of bits of damage to the machine, which became visible to the naked eye the day after delivery (a Sunday). I sent Alex a message to inform him as soon as I could, not expecting a reply, but he got back to me almost straight away with options to resolve the issues. Issues which lets face it, were not his own error, but those of the courier firm. Alex assures me this is not a regular occurance and that this particular courier will not be used again.

We have only had it a week but VERY pleased and the business is obviously one which is looking for happy customers rather than maximum profit and corner cutting. I still speak to Alex and he has as much time for me post sale as he did pre sale and that to me is really valuable, too many companies don’t want to know once they’ve had your cash!

Thanks Alex.